All correspondence in respect of Medical facilitation/Tours/Travel service booking should be addressed to info@healthtrail.co.uk or support@healthtrail.co.uk

For the services contracted, an advance payment of 30% on the total estimated Medical procedure/Tour/Services cost and the Facilitation fee should be made to confirm the booking to Health Trail . The balance can be paid either before your departure from your country or upon arrival in India but definitely before the commencement of the services. We reserve the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time that remains before the commencement of the services.
Apart from the above, in some cases like special train journeys, hotel or resort bookings during the peak season (Xmas, New Year) full payment is required in advance

Overseas advance payment can be made through wire transfer to Health Trail bank account or through Mail Authorization through Master/Visa credit card. Upon arrival in India, the payment can be made through currency notes or travellers’ cheque or through Master/Visa credit card. In case of payment by credit card, the bank charges as applicable would be levied over and above the total amount.  payment is required in advance

In case of cancellation of medical services/tour/travel services due to any avoidable/unavoidable circumstances we must be informed in writing. Cancellation charges will be effective from the date we receive your cancellation in writing. The cancellation charges will be as follows: -

Please note - irrespective of the above mentioned cancellation slabs – in case of cancellation of tour services after the booking is made with us, a minimum 10% of administration cost will be applicable. 

In case of a special train journey (like Palace on Wheels, Deccan Odyssey, Royal Orient etc.) and high peak season bookings (from 20th Dec to 15th Jan) a separate cancellation policy is applicable. Which will be advised as and when required.
In case you cancel the trip after the commencement of the tourist services, not due to any fault of Health Trail. or its employees, the advance payment made by you for such service shall be returned after adjusting actual expenditure incurred upto the time of stopping the use of tourist services such as transportation and any other services availed of by you. Further, an administrative charge @ 20% of total estimated amount on account of cancellation will also be recovered. The refund would be restricted to services other than hotels/resorts for which no refund will be made. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to give a refund.  

Where the patient, after commencement of treatment or diagnostics declines to continue or have the treatment or diagnostics for any reason not due to any fault of the Treating Institution/Specialty Hospital, the advance payment made by the Patient for such treatment or diagnostics shall be returned after adjusting the actual expenditure incurred upto the time of stopping the treatment plus administrative charges @ 10% of cost of medical treatment deposited with treating Institution/Hospital. 

With regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly be refunded to the person who has made the payment to us. Please note that the refund process may take 20 working days due to banking procedures. If the refund is made to the credit card account OR to Bank account, bank charges will be debited from the refund.